Look, we get it - nobody actually enjoys reading privacy policies. But since you're staying with us out here in the wilderness, we figured you'd want to know how we handle your info. We've tried to keep this straightforward and honest, just like everything else we do at Obsidral Frontier.
When you book a room or sign up for one of our mountain expeditions, we're gonna need some basics from you. Nothing weird, just the standard stuff:
We also collect technical stuff when you browse our website - IP addresses, browser types, that sort of thing. It helps us make the site work better and keeps it secure.
Here's the deal - we use your information to make your stay absolutely incredible:
We're not in the business of spamming you or selling your details to random companies. That's not our style.
Yeah, we use cookies - the digital kind, not the fresh-baked ones from our kitchen (though those are available at breakfast).
These little files help us remember your preferences, keep you logged in, and understand how people use our site. We use:
You can adjust your cookie preferences through your browser settings anytime. Just keep in mind that blocking certain cookies might affect how the site functions.
Security's a big deal to us - both out on the trails and online. We've implemented industry-standard measures to keep your data safe:
That said, no system is 100% bulletproof. We do our absolute best, but if something does happen, we'll let you know right away and work to fix it.
We're pretty protective of your data, but there are times we need to share it:
We make sure anyone who handles your data follows strict privacy standards. We don't sell your information to marketers or third parties - period.
If our business ever gets sold or merged with another company, your data would transfer to the new owners, but they'd have to stick to this privacy policy.
It's your data, so you've got rights. Here in Canada, and especially under privacy laws, you can:
To exercise any of these rights, just shoot us an email at reservations@obsidralfrontier.info or give us a call at (604) 555-0847. We'll get back to you within 30 days.
We don't keep your information forever - just as long as we need it for legitimate purposes.
Generally speaking:
Once we don't need your data anymore, we securely delete or anonymize it so it can't be traced back to you.
Our website isn't designed for kids under 13, and we don't knowingly collect their personal information directly.
That said, families with children are totally welcome at the hotel! When parents or guardians book for minors, we'll collect necessary information (like dietary needs or emergency contacts), but we expect adults to provide this on behalf of their kids.
If we discover we've accidentally collected data from a child under 13 without parental consent, we'll delete it right away. If you think this has happened, please contact us immediately.
We're based in beautiful Whistler, BC, Canada, but some of our service providers might operate servers in other countries (primarily the US).
When your data crosses borders, we make sure it's protected by:
By using our services, you're agreeing that your data might be processed outside Canada, but always with appropriate protections in place.
Things change - laws evolve, our services expand, and we might need to update this policy from time to time.
When we make significant changes, we'll let you know by:
We encourage you to check this page occasionally to stay informed. Continued use of our services after changes means you accept the updated policy.
Got questions about this privacy policy or how we handle your data? We're here to help.
Reach out to us:
reservations@obsidralfrontier.info
(604) 555-0847
2850 Frontier Ridge Road, Whistler, BC V8E 0Z5, Canada
If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
We know that was a lot, but transparency matters to us. Your trust means everything when you're choosing to disconnect from the world and reconnect with nature at our place.
Still Have Questions? Contact Us